For GPs and referrers

Refer someone to us

We work alongside primary care, not instead of it.

Pasifika Rise gives non-urgent, Pacific-led online support for early intervention mental health, ADHD and related care. You refer, a NZ registered doctor reviews, and a clear written plan comes back to your practice.

24 to 48h
to first patient contact
Consent
led, every step
Plan back
to your record

At a glance

What referring to us looks like.
1
You refer

Email, secure message or phone, with the patient's consent.

2
We review and see them

A clinician reviews first, then contacts the patient, usually within 24 to 48 hours.

3
Plan comes back

A structured summary and plan returns to you, so care stays joined up.

How to refer

Three ways to send someone

Pick whatever fits your workflow. All we need is the patient's consent to be contacted and enough context to review safely.

Email a referral

Send to admin@pasifikarise.co.nz with the patient's name, date of birth, NHI, contact number, the reason for referral and any relevant history, results or current medicines.

Phone us

Call 09 873 5039 to talk through a referral or to set up a standing pathway for your practice or organisation.

Send the patient directly

Patients can self-refer through the online questionnaire. With their consent we will keep you in the loop, so you stay across their care.

What helps us review safely: the presenting concern, relevant history, current medicines and allergies, recent results, and whether there is any risk we should know about. Send only what is clinically relevant and consented.
What you get back

A clear plan, not a black box

After the consult, your patient's GP receives a structured clinical summary so primary care stays the anchor of their care.

Assessment and impression

What was discussed, the clinical impression, and any screening scores used, with the tool named.

Management and medicines

The plan agreed with the patient, including any medicines started, changed or recommended, with monitoring.

Follow-up and who does what

What we will follow up, what we are asking of the GP, and clear safety-netting and red flags.

How reports reach your practice

Secure now, direct EDI next

We are honest about where this sits today, because professional trust matters more than a polished claim.

Today: secure delivery

Summaries are sent to your nominated practice address by a secure channel, formatted to drop straight into the patient record. Tell us your preferred destination when you set up a pathway.

In progress: HealthLink EDI

We are onboarding to HealthLink so summaries can be delivered by secure messaging into Medtech, MyPractice and Indici. We will confirm our EDI address with referring practices once it is live.

Always: consent and privacy

We contact a patient's GP only with the patient's consent. Information is handled under the Health Information Privacy Code, shared on a need-to-know basis, and kept to what is clinically relevant.

Scope

What to refer, and what not to

Good fit

Non-urgent, early intervention mental health support, ADHD assessment and follow-up, prescriptions and reviews, and Pacific patients who want culturally grounded online care from age 5 upward.

Not a fit

Emergencies, acute crisis or risk needing same-day response, and care that needs in-person examination. For urgent help, patients should call 111 or free call or text 1737.

Do patients need to be enrolled with us?+

No. We work alongside their usual general practice. With consent, we send the plan back so their GP stays the anchor of ongoing care.

How quickly will my patient be seen?+

A clinician reviews the referral first, then we aim to make contact within 24 to 48 hours. If online care is appropriate, a secure payment link is sent before the consult.

How do you handle risk?+

We screen for risk at review and during the consult. Anyone needing urgent or in-person care is directed to the right service, and we tell you if something needs your attention.